SULINGITUK GOVERNMENT: Trust Building

Fictional Case Study

The Sulingituk team knows that many members have trust issues with sharing their personal data and information with the Sulingituk Government – and this was emphasized strongly by participants in the questionnaire testing phase.  Accordingly, Sulingituk implements several measures to address these concerns to build trust and encourage participation in the Census

  • Training and strict protocols: Census staff are trained to follow strict protocols to protect respondents’ privacy. This training emphasizes building trust with the community and adhering to ethical data collection practices.
  • Informed consent: The introduction to the questionnaire includes an explanation of all privacy and security protocols, including that individuals’ responses will be anonymized and not accessible to Sulingituk Government staff and leadership overall. A consent statement is included for all participants to acknowledge.
  • Communications materials: Communications materials are prepared, including Frequently Asked Questions and an infographic, specifically to show how individual respondents’ privacy and confidentiality are protected.
  • Data steward role: To mitigate privacy concerns, a Data Steward is appointed to oversee data security. The dataset is secured in encrypted storage, aligning with Sulingituk Government’s data governance policies. 
  • Policy: The data collection policy is made public and shared with any interested respondent. This policy describes controls for data access and measures to ensure privacy and confidentiality.
  • Community representation: The census team includes representatives from the community to build a sense of ownership and trust, including community leaders and trusted individuals that publicly endorse and support the census effort.
  • Accountability and reporting: Census enumeration progress is regularly reported, building credibility that the Sulingituk Government is taking this effort seriously, and the voices of respondents will be taken into account in future planning.

To read the entire Sulingituk Government case study, click here.

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